FAQS

Shipping FAQ

What should I do if my shipment never arrives?

If it still does not arrive, please contact our customer service representatives by email or submit request. We will get back to you shortly. Please be patient, the website won't let you down.

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you Contact Us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .

How can I check my order status?

Normally, we will send you the tracking number on several business days. If you have any questions, please contact us. Our customer service center will respond ASAP.