Defective product(s)
Within a few days of delivery date(including) Your original shipping charges are paid for the services provided by and to the original carrier, and will be non-refundable if your item is returned. But we will be responsible for return shipping cost. Products price can be fully refunded when product with defective appearance and shipping damage returns. If you want to exchange, we will not charge a restocking fee and a second delivery fee.
Tips:
If you do not get an RMA number, please do not return the goods directly to us. It is difficult for us to find your transaction history, which may result in a delayed replacement/ refund process or even rejection.
Defective products must be returned within a few days from the date of issuance of the RMA. Otherwise, Money-back Guarantee will be invalid.
Additional Terms
Original Shipping Charges Your original shipping cost will not be refunded. Your original shipping cost is paid by the services provided by the original carrier and will not be refunded if your item is returned.
Refusing Delivery We do not recommend that you refuse delivery. Once the goods are refused, we will refund a maximum of half price. Please submit the RMA in time after receiving the goods to get the return RMA number and return it. Then you can get a full refund of price.
No Refund without a return We will have the right to refuse a refund for any reason before we receive the return.